H9 won’t connect to H9 control

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    • July 4, 2024 at 3:01 pm #183581
      fred.lorrain
      Participant

      I have an H9 that I’ve owned for a few years. Today I went to fire up H9 controller and I got a message that my H9 was in demo mode and that it needed to register. I went round and round, changing passwords etc to get back into my account and successfully logged on to the H9 control app, but I still can’t use the H9 control app, it sits there with a dialog box saying “examining connected device H9” and will not let me change or view patches. It has been stuck there for

      Have any of you experienced this? How do I get back into my H9?

    • July 4, 2024 at 3:37 pm #183582
      fred.lorrain
      Participant

      After waiting for it to finish “examining” my H9 for about 30 minutes I disconnected the Bluetooth and power cycled the H9, upon powering up it connected right away and still looked like it was in demo mode, I had to sign in again, so it’s as if my H9 was reset, but I didn’t reset it on purpose. Any way, I can now use the H9 control app on my ipad, so problem solved.

    • July 5, 2024 at 12:38 pm #183594
      tbskoglund
      Keymaster
      Eventide Staff

      Sorry, there was an issue with our server that may have caused this issue for you. Glad to hear that it is resolved now.

    • February 23, 2025 at 11:50 am #188298
      Blueser
      Participant

      Hi,

      I’ve used my H9Max very successful for several years. Yesterday I turned on the H9 and nothing worked at all. I still managed to reset it to the default setting. But that didn’t help. I suspected that I would need a new software version (V 5.9.1 at this time). But for this I need a connection to the H9 Control, what I didn’t succeed . See the attached screenshots. Any idea what I could do and what the problem with my H9 is?

      Thanks for Support and best regards

       

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